What are Support Tickets?

Support Tickets are a way to simplify the communication between buyers and sellers, solve language barriers, and help sellers scale their customer support efforts.

Here are a few examples of what buyers can do using support tickets:

  • Change their address
  • Request a refund
  • Change their size/color selection

Other forms of Buyer/Seller communication are not supported on Tophatter.

What are selling terms?
Does Tophatter offer Reserve pricing?
What if a buyer doesn’t pay?
What is the penalty for Shill Bidding?
Can I have more than one account?
Tips to be a successful seller
What is Pending Verification?
What are Support Tickets?
Is there Seller Protection?
Is there a Vacation Mode?
Tophatter Seller Guarantee
What is an Auction Campaign?
What is a Buy Now Campaign?
What is a Reminder Campaign?
How can I optimize my Auction Campaign?
Tophatter Bonus Credits