How do I get paid?

How do I receive payments?

  • If you are based in the US, we payout directly to your US bank account via ACH.  If you are based outside of the US, you can withdraw funds to your local bank account or to a Mastercard prepaid debit card.  We have partnered with 3rd party providers to make payouts simple and easy.

I live outside of the United States and I don’t have a US bank account.  How can I receive payment?

  • Tophatter has partnered with Payoneer to allow sellers outside of the United States to withdraw funds to your local bank account or to a prepaid Mastercard debit card.  Payoneer enables global businesses to pay sellers by facilitating seamless, cross-border payments in more than 200 countries and 100 currencies.

How seller fees work:

  • When a buyer pays you, Tophatter automatically deducts seller fees from the payment before it is paid to you, so you don’t need to pay those fees later.  To view the fees for an item, go to the Manage page under Orders and click the View Fees option on the menu next it.  Fees that cannot be deducted will be deducted from the next payout.

Payment will be disbursed after delivery of the item has been confirmed. 

Payouts are batched and processed twice monthly on the 1st and 16th. If either of these days falls on a weekend or holiday the payout will fall on the next following business day.

Payout cycles are based on a seller’s Incident Fee Rate. Accounts are reviewed once a quarter and payout cycles are updated, if necessary, at the same cadence. All of the following definitions of Incident Fee Rate exclude Seller Fault Return Fees from the calculation. 

Payout CycleIncident Fee
Rate
Total Sales (past 30 days)
2X MONTHLYLess than 0.6%ANDGreater than
$1,000
1X MONTHLYBetween 0.6%
and 0.75%
AND Greater than
$1,000
60 DAYSAbove 0.75%ORLess than $1,000
NEW SELLER
(60 DAYS)
N/AN/A
  • New sellers will receive a payout on the payout day 60 days after a payout method is added to their account. New sellers are only eligible for a payout, if the payable funds in their account reaches the $5 payout minimum. After the first payout is sent, the account will be assigned for a payout cycle. Maintaining a low incident rate will help the status of your account. For more information on Incident Fees and how to reduce your Incident Fee Rate, please see our FAQ here. 
  • In general, payments will be made to sellers only after delivery of the item has been confirmed through the tracking information.
  • Payment statuses can be tracked under Payouts in your account.
  • There is a $5.00 payout minimum. You will receive a payout as soon as your net payout amount exceeds $5.00.
  • If orders are marked as shipped, but do not show acceptance by a supported carrier, they will be refunded 15 days after they are marked as shipped. If delivery of an order cannot be verified (and has been accepted by a supported carrier), the payment will be held for a minimum of 30 days from the date of shipment before it is paid out. 

Please note that if a seller’s incident rate is too high, their, payouts can be held until the account recovers. Once funds are released, it may take a payout cycle (up to 60 days) for a payout to be initiated.

Funds in closed accounts will be held for a minimum of 90 days and/or until all orders have been delivered. Tophatter reserves the right to extend this time period as deemed necessary.