Do I have to pay fees to sell?

Yes, there are fees for selling on Tophatter.  

  • There is a commission on the final sale price plus the shipping price of each item. Commissions vary according to account performance and will be displayed on your Terms page
  • There is a scheduling fee, incurred every time an item is scheduled. This is called a Scheduling Fee Bid, and sellers can input how much they are willing to pay each time the product is scheduled. Note that this fee is owed even if the item goes unsold or is canceled.
  • There is a processing fee for processing each paid order.
  • By listing items, sellers agree to the Default Fees.
  • Fees are deducted prior to payouts.
  • Selling terms are subject to change at any time. We will honor the selling terms in place at the time the item was scheduled.
  • If a refund is issued, review Can seller fees be refunded?

Other deductions

Along with the scheduling fees, commission, and processing fees, other deductions may include the following:

  • Reserve Fee (optional): Sellers can choose whether or not to put a reserve price on their items. This fee is incurred each time the item is scheduled, even if the item goes unsold or is canceled. For more information on reserve fees, please see our FAQ Does Tophatter Offer Reserve Pricing?
  • Chargeback Fee: If a chargeback is initiated by a buyer and it is not covered by Seller Protection, this fee will be assessed.
  • Refund Deduction: When a refund is issued, Tophatter pays the refunded amount to the buyer and a Refund Deduction will be invoiced to the seller for the net amount.
  • Shipping Label: Sellers who purchase shipping labels from Tophatter will see this charge for the Shipping Label they have purchased.
  • Shipping Label Confirmation: Sellers may purchase optional signature confirmation.
  • Shipping Label Insurance: Sellers may purchase optional insurance for a minimum $1.00 additional charge.
  • Disbursement Correction Fee: Infrequently Tophatter may need to recoup funds that were disbursed in error. This is done by adding a Disbursement Correction Fee to a seller’s account.
  • Postage Correction Fee: Occasionally Tophatter may need to recoup funds for postage weights that were under reported.
  • Incident Fee: Fees for incidents which result in a poor customer experience.
    • Returns– The commission and processing fees for refunds with a seller-fault return request. Seller-fault issues include, but are not limited to:
      – Claims of defective or damaged items
      – Wrong size
      – Counterfeit or fake
      – Missing parts
      – Wrong item
      – Item arrived late
      – Item does not match description
    • INRs– The commission and processing fees for refunded orders with an Item Not Received dispute. Orders with tracking from a support carrier that show delivery to the address on the buyer invoice are protected from this incident fee.
    • Buyer Support– Customer contact costs and any buyer credits applied for seller-fault issues elevated to Buyer Support. This is a one time fee of $2, never applied more than once per order. Please note that the reason code for a buyer support contact fee is displayed in your Products Performance page. Buyer Support contact fees include, but are not limited to, contacts for the following issues:
      – Problem reported about the item
      – Request to cancel shipped order, handle time too long
      – Request to cancel unpaid order, missed details in description (description doesn’t match images)
      – Buyer not happy with cost/shipping/listing
      – Special offer or combined shipment was missing from order
      – Request to refund prior to shipment
      – Item was returned and not refunded
      – Item was refunded because it did not arrive within 60 days
      – Seller did not honor sale
      – Request for clarification about item details
      – Request for status update, delivery time too long
      If a credit is issued, buyer credit costs are only invoiced when the Buyer uses the credit. Amounts vary, but are usually $5 or less, and expire in two weeks.
    • Reported Products– A $2 fee is charged once per product each time it is placed on hold. Products can be placed on hold when Tophatter determines more information is needed in order to sell the product. Usually products are placed on hold because the description needs to be corrected due to being misleading or unclear.
    • Seller-Initiated Refunds– Refunds issued by the seller with no refund request from the buyer. This fee is also applied for invoices Tophatter instructs the seller to refund for violating Tophatter selling policies.

Please note that Scheduling fees are not reimbursed when an item is refunded.

How do I get paid?
Do I have to pay fees to sell?
Do I need to charge sales tax?
3rd party payment providers
Can seller fees be refunded?