Can seller fees be refunded?

  • If you issue a refund very shortly after and order is paid, the transaction is voided, which means it is reversed before settling.  This voids the order before any fees are billed. Since no fees are billed, there are no credits issued, and you won’t pay a Refund Deduction.  The transaction will say Voided on your Orders page.
  • If you issue a refund after the payment has settled, Tophatter will pay the buyer for the refunded amount, and you will still receive the original disbursement.  A “Refund Deduction” will be added to your Fees for the amount disbursed to you. In other words, you will not pay seller fees on the transaction. The transaction will say Refunded on your Items page.
  • Seller Fees may not be refunded on some orders. In the scenarios listed below seller fees will not be reimbursed to the seller if the order is refunded.
    • When a late item is never marked shipped, dispute will be opened and the order will be refunded.
    • When an order is marked shipped with a tracking number, but the package is never accepted by the shipping carrier, a dispute is opened, and the order is refunded.  
    • When a seller refunds an order that does not have a request from the buyer for a refund.
    • When a return request is filed for a low-rated product and the order is refunded.​

Please note that Scheduling fees are not reimbursed when an item is refunded.

Shipping Labels:

  • Purchased shipping labels can be voided if they are not yet scanned as Accepted.  ​If you void a purchased shipping label, you will automatically be reimbursed for the purchased shipping label.
  • If a sale is refunded prior to the shipping label being used, the shipping label will be voided, and you will automatically be reimbursed for the purchased shipping label.
  • Once scanned as Accepted, purchased shipping labels cannot be voided or reimbursed. If an order is refunded after delivery, the shipping label fee cannot be reimbursed.
  • As of July 1st 2016, if you purchased a shipping label from Tophatter and have received a package that was returned to sender due to a bad address it may be reimbursable. Please Contact Support with the order number if you would like us to look into an order for you.
  • Sellers may be liable for any shipping overages for shipments that do not match the postage class purchased.
How do I get paid?
Do I have to pay fees to sell?
Do I need to charge sales tax?
3rd party payment providers
Can seller fees be refunded?
What are Incident Fees?